What should be done if new damage is discovered after the initial estimate?

• A. File a supplemental estimate to capture the new damage or scope changes.
• B. Do nothing and wait until the next claim.
• C. Lower the initial estimate to compensate.
• D. Cancel the claim.

Answer: (A)

When new damage is discovered after the initial estimate, the repair scope has changed and needs to be documented properly. The best step is to file a supplemental estimate to capture the additional damage, updated parts, and extra labor required. This ensures the claim reflects the actual work needed, gets proper authorization, and results in legitimate payment for all repairs. It also keeps the process transparent and compliant with policy procedures. Doing nothing, lowering the initial estimate, or canceling the claim would miss or misstate the true loss, leading to underpayment or unresolved repairs. So, update the claim with a supplemental estimate supported by documentation when new damage is found.